At BAL Drug, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By using our website or engaging with our services, you consent to the terms outlined in this policy.
1. Information We Collect
We collect various types of personal information to provide our services effectively and improve your experience with us. The types of information we collect include:
Personal Identification Information: This may include your name, address, email address, phone number, and other contact details you provide when contacting us or using our services.
Payment Information: We collect payment-related information, such as credit card details, when you make a purchase or use our paid services.
Usage Data: We collect information about how you interact with our website, including IP addresses, browser types, operating systems, device identifiers, and pages visited. This helps us analyze trends, improve our website, and personalize your experience.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our site, remember your preferences, and track site performance. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Services: We use your information to provide, maintain, and improve our drug and alcohol compliance services, such as DOT Clearinghouse services, driver qualification files, audit support, and more.
Customer Support: To respond to your inquiries, process requests, and provide assistance with any issues you may encounter.
To Process Payments: We use payment information to process transactions securely and fulfill your orders for our services.
To Improve Our Website: We analyze usage data to optimize and enhance our website’s functionality, user interface, and content.
To Communicate with You: We may use your contact information to send you updates, promotional materials, newsletters, or service-related notifications (you can opt-out at any time).
3. How We Protect Your Information
We implement security measures designed to protect your personal information. These include:
Encryption: We use SSL encryption to safeguard sensitive data during transmission, such as payment details.
Access Controls: Only authorized personnel have access to your personal information, and they are required to keep it confidential.
Data Storage: We store personal data in secure databases and take measures to protect it from unauthorized access, alteration, or destruction.
While we take reasonable steps to protect your information, no security system is completely foolproof, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party vendors and service providers who help us operate our business, process payments, or provide other services. These providers are obligated to protect your data and use it only for the purposes of providing the services.
Legal Compliance: We may disclose your information if required by law, regulation, or legal process (such as a court order), or if we believe such disclosure is necessary to protect our rights, investigate fraud, or ensure the safety of our users.
Business Transfers: If BAL Drug undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any changes to this policy.
5. Your Rights and Choices
You have certain rights regarding the information we collect and how we use it, including:
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
Opt-Out: You can opt-out of receiving marketing emails or notifications from us by following the instructions in the communication or contacting us directly.
Cookie Preferences: You can manage cookie settings through your browser preferences.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new services. When we make changes, we will update the “Last Updated” date at the bottom of this page. We recommend that you periodically review this policy for the latest information.
A. Privacy Policy Overview:
BAL Drug Testing & Company LLC is committed to protecting your privacy and ensuring the security of your personal information. We collect, use, and share your information in accordance with our Privacy Policy.
B. Easy Accessibility of Privacy Policy:
Our Privacy Policy is available on all pages of our website, accessible from both the footer and the header for your convenience.
C. Privacy Policy Availability:
The Privacy Policy is available on a single page or pop-up window for ease of reference.
D. Sharing of Information:
SMS opt-in phone numbers for the purpose of SMS will not be shared with any third-party or affiliate companies for marketing purposes.